Technical Support Engineer - Remote

Overview

This role is ideal for a technically skilled and customer-focused professional eager to support a global user base.

In Short

• Provide 1st and 2nd level support for users of the company’s automation data management platform
• Troubleshoot and resolve software and hardware-related issues involving PLCs and industrial networks
• Use Jira Service Desk to track, manage, and respond to support tickets
• Collaborate with global support teams to ensure timely resolution of complex technical issues
• Create and maintain clear, user-friendly technical documentation and guides
• Assist with onboarding and training of new users, ensuring a smooth implementation experience
• Monitor system issues, identify trends, and escalate critical problems when necessary

Requirements

• Strong technical skills in software and hardware troubleshooting
• Experience with PLCs and industrial networks
• Excellent communication skills
• Ability to work collaboratively with global teams
• Experience using Jira Service Desk
• Ability to create technical documentation
• Customer service orientation

Benefits

• Opportunity to work with a global user base
• Engagement in advanced consulting efforts
• Professional growth through training and onboarding
• Supportive work environment