Technical Support Engineer - Remote

Overview

The Technical Support Engineer at Mend.io will engage in the realms of security and compliance, focusing on open-source and closed-source software, particularly in Software Composition Analysis (SCA) and Static Application Security Testing (SAST). This role involves troubleshooting and providing solutions for customer issues while supporting cutting-edge tools in software development.

In Short

• Join the expanding Technical Support team at Mend.io.
• Engage with security and compliance in software development.
• Perform technical analysis and troubleshooting for customer issues.
• Work with various programming environments and cloud-hosted applications.
• Provide accurate support via integrated chat solutions.
• Escalate complex issues to senior staff as needed.
• Experience hands-on with cutting-edge tools and technologies.
• Foster a memorable customer experience as the first point of contact.
• Remote work opportunity from home office in the USA.
• Be part of a culture that values diverse perspectives and innovation.

Requirements

• Bachelor’s Degree in IT-related field or 2+ years in customer-facing Support role.
• Knowledge of programming environments (e.g., Java, Python, JavaScript, C#).
• Basic understanding of cloud-hosted applications.
• Familiarity with various operating systems (Windows, Linux, OS X).
• Excellent analytical and problem-solving skills.
• Outstanding communication skills in English.
• Experience with ticketing systems (e.g., Salesforce, Jira) is a plus.
• Familiarity with SDLC and DevOps tools (e.g., GitHub, Azure DevOps, Jenkins).
• Knowledge of containerization tools (e.g., Docker, Kubernetes).
• Familiarity with cloud environments (AWS, MS Azure) is beneficial.

Benefits

• Competitive compensation.
• Affordable Health Insurances, Dental, and Vision plans.
• Flexible and generous PTO.
• 401k with company match.
• Equity opportunities.
• Paid parental leave.
• Monthly work from home allowance.
• Home office set-up stipend.
• Team social events locally and virtually.
• Support for professional growth and development.