Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
USA
Technical Support
Customer Success
Troubleshooting
System Integrations
AI-driven
User Experience
Collaboration
SLA Management
Root Cause Analysis

Overview

This position is for a Technical Support Engineer at Glean, focused on customer success in a remote setting.

In Short

  • Deliver high-quality support to global customers.
  • Troubleshoot technical issues across various platforms.
  • Guide customers through onboarding new data sources.
  • Monitor system health and create remediation plans.
  • Coordinate resolution of alerts with customer admins.
  • Draft help articles and internal documentation.
  • Conduct root cause analyses for high-impact issues.
  • Collaborate with teams for product and process improvements.

Requirements

  • Experience in technical support roles.
  • Strong troubleshooting skills.
  • Ability to work in a remote and dynamic environment.
  • Excellent communication skills.
  • Experience with system integrations.
  • Familiarity with AI-driven technologies is a plus.

Benefits

  • Fully remote work opportunity.
  • Dynamic and tech-forward work environment.
  • Opportunity to work with global clients.
  • Collaborative team culture.

Jobgether

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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