Technical Support Engineer - Remote

Posted 2 days ago

Customer Service

Full Time

LATAM

Overview

The Technical Support Engineer at Passport will empower brands to reach their global potential by resolving technical issues and improving customer experience.

In Short

Serve as the front line resource for customers’ technical needs.
Troubleshoot technical integration issues for e-commerce brands.
Code internal tools and scripts to reduce repetitive tasks.
Document and maintain knowledge base articles.
Become an expert on Passport services and international shipping.
Collaborate with product and engineering teams to outline solutions.
Create an exceptional customer experience.
Work with SQL and relational databases.
Experience with Javascript and Python coding.
Strong customer interaction and relationship building.

Requirements

1-2+ years in technical account management or support.
Proficient with SQL and relational databases.
Experience coding with Javascript, Python, HTML/CSS.
Familiar with GitHub and REST API services.
Experience with Google Sheets.
Strong communication skills for diverse audiences.
College graduate with a technical degree or equivalent experience.
Located in Latin America.

Benefits

Remote friendly position.
Opportunity to work with a growing company.
Collaborative team environment.
Focus on customer success and experience.
Continuous learning and skill development.

Passport

Passport is a leading provider of international solutions for direct-to-consumer businesses, dedicated to empowering brands to achieve their global potential. With a strong focus on international shipping, Passport partners with notable brands such as Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases, facilitating their seamless expansion into global markets. The company boasts an extensive network and an in-house team of logistics and e-commerce experts, along with integrations with popular platforms like Shopify. Passport is committed to creating smooth cross-border experiences for growth-focused brands, making it a trusted ally in the e-commerce landscape.

Share This Job!

Save This Job!

Jobs from Passport:

Staff Accountant

Accounting

Finance

US GAAP

Sales Development Representative

Sales Development

Logistics

E-commerce

Staff Accountant