Implementation Project Manager - Remote

Overview

The Implementation Project Manager (IPM) ensures new brands and 3PL partners are set up for success from kickoff through go-live, managing multiple implementations and coordinating across various teams.

In Short

• Lead implementation projects for new brands and 3PL partners from kickoff to go-live.
• Develop and manage project plans, timelines, and milestones.
• Coordinate cross-functional stakeholders to ensure smooth transitions.
• Facilitate meetings, track action items, and manage escalations.
• Identify and mitigate risks impacting launch timelines.
• Document project updates and statuses in internal systems.
• Contribute to process improvements for efficient implementations.
• Advocate for customer experience in setup processes.
• Support post-launch hypercare before transitioning to Customer Success.

Requirements

• 0 - 4 years of project management or implementation experience.
• Strong communication and stakeholder management skills.
• Experience managing multiple projects simultaneously.
• Proficiency with Salesforce, Jira, or project management tools.
• Understanding of eCommerce workflows.
• Detail-oriented and process-driven.
• Proactive mindset focused on results and improvement.
• Bachelor’s degree or equivalent experience.
• Located in the United States.

Benefits

• Opportunity to work with leading brands in international shipping.
• Collaborative and dynamic work environment.
• Chance to contribute to process improvements and efficiency.
• Engagement with cross-functional teams.
• Growth opportunities within the company.