Technical Support Engineer - Remote

Overview

As a Technical Support Engineer I, you will be providing support to customers using Everbridge products, diagnosing technical issues, and ensuring customer satisfaction.

In Short

• Provide support to customers using Everbridge products.
• Diagnose and reproduce technical issues in a timely manner.
• Document all work and communications in a call tracking system.
• Communicate effectively with users of varying technical capabilities.
• Maintain a personal queue of open requests and update tickets.
• Contribute to the technical knowledge base.
• Work occasional weekends and holidays as needed.
• Escalate unresolved issues to appropriate teams.
• Understand and differentiate between application and web issues.
• Familiar with network concepts and basic troubleshooting.

Requirements

• 0-2 years experience in a technical, customer-facing role.
• Good verbal and written communication skills.
• Ability to prioritize and manage multiple tasks.
• Strong troubleshooting skills.
• Technical knowledge in PC, networks, and web browsers.
• Understanding of API/SSO technology.
• Ability to work well in a team environment.
• Provide prompt and accurate feedback to customers.
• Exercise good judgment independently.
• TCP/IP knowledge is a plus.

Benefits

• Opportunity to grow in a technical support career.
• Work in a supportive team environment.
• Gain experience with cutting-edge technology.
• Flexible working hours.
• Access to ongoing training and development.