Global Service Desk - Tier I - Remote

Overview

The ideal candidate will support Exabeam’s global team by responding to requests supporting laptops, mobile devices, and application issues for end users. This is an entry to mid-level role that will provide both remote and onsite support at Exabeam's Brommfield, CO Headquarters.

In Short

• Track requests within a ticketing system in an organized and reportable manner
• Provide quick and effective assistance for internal teams
• Handle local and remote employee requests; troubleshoot issues with hardware, software, applications, and network connectivity
• Track IT inventory, procurement, and refresh of software and hardware assets
• Partner with HR and Recruiting teams to support the onboarding process for new hires

Requirements

• Real-world hands-on experience with IT technologies
• A minimum of 6-18 months of experience providing face-to-face desktop support
• Experience with desktop support on Windows and macOS
• Basic experience supporting online conferencing technology with Microsoft Teams
• Basic experience supporting Google Workspace and Microsoft Office 365
• Experience providing support to remote and geographically-distributed users
• Strong written and verbal communication skills
• Ability to prioritize tasks and work independently

Benefits

• Extensive medical, dental and vision coverage
• Generous 401(k) employer match
• Paid Time off including “take what you need” flex time
• Widespread learning center for career planning and skill development
• A culture of passionate, diverse, committed professionals