Global Service Manager - Remote

Overview

The Global Service Manager (GSM) is essential for delivering customer service in accounting and tax compliance, acting as the primary contact for clients.

In Short

• Remote role focused on customer service delivery.
• Primary contact for clients regarding accounting and tax services.
• Monitor and manage compliance requirements.
• Provide guidance on accounting and tax best practices.
• Coordinate with internal teams and service providers.
• Develop relationships with clients and service teams.
• Maintain accurate client records and documentation.
• Create service tickets and monitor task statuses.
• Respond to customer queries and manage escalations.
• Build a knowledge base for specific regions or services.

Requirements

• Minimum 5 years of experience in Accounting and Tax.
• CPA certification is a plus.
• Experience with IFRS and US GAAP.
• Familiarity with accounting systems like Netsuite and QuickBooks.
• Understanding of bookkeeping and management reporting.
• Strong customer-facing and communication skills.
• Excellent analytical and problem-solving abilities.
• Project management experience is beneficial.
• Proficiency in Microsoft Office Suite.
• Ability to work collaboratively and manage multiple relationships.

Benefits

• Fast-paced, client-first environment.
• Focus on solutions rather than challenges.
• Opportunity to be part of a global team.