Global Service Manager - Remote

Overview

The Global Service Manager (GSM) is essential for managing customer service delivery, focusing on accounting and tax compliance services.

In Short

• Remote role acting as the primary contact for clients.
• Monitor and manage accounting and tax compliance requirements.
• Provide guidance on accounting and tax best practices.
• Coordinate with internal teams for service delivery.
• Develop relationships with clients and service providers.
• Support new service development and implementation.
• Maintain accurate client records and documentation.
• Create service tickets and monitor task statuses.
• Respond to customer queries and manage escalations.
• Build a knowledge base for specific regions or services.

Requirements

• 5 years of experience in Accounting and Tax.
• CPA certification is a plus.
• Experience with IFRS and US GAAP.
• Familiarity with accounting systems like Netsuite and QuickBooks.
• Understanding of bookkeeping and management reporting.
• Strong customer-facing and communication skills.
• Excellent analytical and problem-solving abilities.
• Project management experience.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple relationships effectively.

Benefits

• Fast-paced, client-first environment.
• Focus on solutions rather than challenges.
• Opportunity to be part of a global team.