Global Service Delivery Manager - Remote

Overview

As the Global Service Delivery Manager, you will oversee the service delivery process for our Enterprise Network Infrastructure Operations, ensuring exceptional service and operational efficiency.

In Short

• Lead the Enterprise Network Operations service delivery team.
• Collaborate with customers to understand their needs and expectations.
• Manage end-to-end service delivery processes.
• Monitor service performance against SLAs and KPIs.
• Drive continuous improvement initiatives.
• Develop best practices and quality control measures.
• Manage vendor relationships and third-party service providers.
• Prepare and present service performance reports.
• Foster a collaborative team environment.
• Ensure alignment with business objectives.

Requirements

• Bachelor's degree in Computer Science or related field.
• Experience in a senior leadership role in IT infrastructure services.
• Strong background in Enterprise Network Engineering.
• Excellent communication and presentation skills.
• Analytical and problem-solving abilities.
• Technical certifications such as CCNA or CCNP are desirable.
• Flexibility to travel internationally.
• 5+ years of experience with networking protocols.
• Understanding of network architecture and security.
• Experience with SDN and SDWAN deployments is a plus.

Benefits

• Diverse and inclusive work environment.
• Opportunities for professional growth.
• Competitive salary and benefits package.
• Supportive company culture.
• Flexible working arrangements.
• International travel opportunities.
• Access to training and development resources.
• Engagement with industry leaders.
• Commitment to employee well-being.
• Equal opportunity employer.