Global Service Delivery Manager - Remote

Overview

The Global Service Delivery Manager will oversee the service delivery process for Enterprise Network Infrastructure Operations, ensuring exceptional service and operational efficiency.

In Short

• Lead the Enterprise Network Operations service delivery team.
• Collaborate with customers to understand their needs and expectations.
• Manage end-to-end service delivery for Network Infrastructure.
• Monitor service performance against SLA and KPI metrics.
• Drive continuous improvement initiatives.
• Develop best practices and quality control measures.
• Coordinate with cross-functional teams for seamless service delivery.
• Manage vendor relationships and service provider commitments.
• Prepare and present service performance reports to stakeholders.

Requirements

• Bachelor's degree in Computer Science or related field.
• Experience in a senior leadership role in IT infrastructure services.
• Strong experience in managing global Network Infrastructure operations.
• In-depth knowledge of Enterprise Network Operations and service delivery processes.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Technical certifications such as CCNA or CCNP are desirable.
• Flexibility to travel internationally as needed.

Benefits

• Diverse and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Supportive company culture focused on employee satisfaction.