Global Service Manager - HR Administration - Remote

Overview

The Global Service Manager (GSM) acts as a central operational lead within the HR Administration function, supporting the delivery of high-quality HR administrative services across a global customer portfolio.

In Short

• Coordinate onboarding and employee lifecycle activities.
• Oversee day-to-day HR administration operations.
• Maintain strong relationships with customers and partners.
• Serve as a key escalation point for service delivery standards.
• Manage implementation and BAU activities across customers.
• Drive operational improvements and support project delivery.
• Monitor service delivery and align with internal teams.
• Provide excellent customer-centric service.
• Act as an account manager for service delivery issues.
• Train and onboard team members on related activities.

Requirements

• 4-6 years of experience in HR Administration or related fields.
• Experience managing onboarding and employee lifecycle activities.
• Strong project coordination and stakeholder management skills.
• Excellent English communication skills, written and verbal.
• Proficiency in Microsoft Office Suite.
• Experience with HRIS or CRM systems is a plus.
• Ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving skills.
• Experience in flexible working environments.
• Customer-focused mindset with excellent relationship management skills.

Benefits

• Work in a fast-paced, client-first environment.
• Opportunity to shape the future of HR Administration.
• Be part of a global team with diverse experiences.
• Contribute to operational improvements and efficiencies.
• Engage in continuous learning and development opportunities.