Administration Manager - Remote

Overview

We are seeking an experienced and results-driven Administration Manager to lead a team focused on Multi-Employer Plans (MEPs) and Professional Employer Plans (PEPs). In this role, you will oversee daily operations, ensure high-quality client service, and drive process improvements across your team.

In Short

• Oversee a team of Account Managers, managing hiring, onboarding, development, and performance.
• Establish clear expectations, measure results, and hold team members accountable.
• Address escalated client or employer issues directly and effectively.
• Collaborate with cross-functional departments to ensure seamless operations.
• Develop and implement processes, procedures, and controls to improve team efficiency and effectiveness.
• Identify training needs, facilitate learning opportunities, and mentor staff.
• Participate in client meetings, calls, and presentations to support the team and address issues.
• Provide regular progress updates to upper management and execute special projects as needed.
• Foster a culture of service excellence, motivation, and teamwork while promoting strategic and operational goals.

Requirements

• Undergraduate degree or equivalent work experience.
• 10+ years of progressive experience in the retirement services industry, emphasizing client management and service.
• Minimum 5 years of supervisory experience.
• Strong ability to prioritize, execute tasks under pressure, and meet strict deadlines.
• In-depth knowledge of pension administration, plan documents, compliance testing, and government forms.
• Proven independent judgment, problem-solving, and decision-making skills.
• High ethical standards with a focus on maintaining a positive work environment.
• Excellent interpersonal, written, and verbal communication skills.
• Strong analytical skills, attention to detail, and logical approach to tasks.
• Proficiency in Microsoft Office Suite, including Excel formulas and data manipulation.
• Experience with MEPs and PEPs preferred.
• Familiarity with Relius, FT Williams, and Salesforce systems is a plus.
• ASPPA designations (QKA, QPA) preferred or willingness to obtain them.

Benefits

• Competitive salary range: $95,000 – $120,000 annually.
• Flexible remote work arrangement.
• Comprehensive health, dental, and vision coverage.
• Retirement plan options with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development and training opportunities.
• Engaging and supportive team culture with career growth potential.