Service Desk Analyst I, Tier 1 - Remote

Overview

The Service Desk Analyst I plays an essential role in supporting healthcare professionals by resolving their technology and software issues over the phone.

In Short

• Full-time position with weekend availability required.
• Work remotely from New Mexico, Colorado, Texas, or Arizona.
• Provide technical support to healthcare staff and patients.
• Assist with software and hardware troubleshooting.
• Engage with clients across different ticketing systems.
• Must have basic IT troubleshooting skills.
• Excellent communication and problem-solving skills are necessary.
• Flexible scheduling to meet business needs.
• Competitive pay of $16.50 per hour.
• Opportunities for professional development and certification.

Requirements

• High School diploma or equivalent.
• Previous customer service experience.
• Knowledge of PC operations and desktop applications.
• Ability to multi-task and adapt to changing environments.
• Experience with CompTIA A+ certification is a plus.
• Knowledge of medical terms and EHR systems is preferred.

Benefits

• Meaningful work impacting patient care.
• Engagement with senior leadership.
• Flexible work environment.
• Supportive company culture.