Technical Desk Analyst I, Tier 1 - Remote

Overview

The Technical Desk Analyst I will provide first-level technical support to healthcare professionals, ensuring their technology functions seamlessly to focus on patient care.

In Short

• Full-Time remote position available for residents of NM, TX, or AZ.
• Provide first-level support for hardware and software issues.
• Assist clinicians with EHR usability and technical problems.
• Document and escalate unresolved technical issues.
• Work Monday through Friday, shifts between 6 AM and 9 PM MST.
• Join a mission-driven environment focused on improving patient lives.
• Participate in ongoing training and career development.
• Be part of a supportive and inclusive team culture.
• Must have a hard-wired connection to the router.
• Strong communication and problem-solving skills are essential.

Requirements

• High School diploma or GED.
• Previous experience in customer service or technical support.
• Basic knowledge of PC operations and desktop applications.
• Strong verbal and written communication skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Openness to feedback and eagerness to learn.
• Adaptability and self-motivation in a remote work setting.
• CompTIA A+ certification preferred but not required.
• Experience with EHR systems is a plus.
• Familiarity with medical terminology is beneficial.

Benefits

• Mission-driven work supporting healthcare teams.
• Career growth opportunities with paid technical certifications.
• Remote flexibility for work-life balance.
• Inclusive culture welcoming diverse applicants.
• Direct access to leadership for sharing ideas.
• Supportive environment valuing transparency and collaboration.