Service Desk Analyst I, Tier 1 - Remote

Overview

As a Tier 1 Service Desk Analyst, you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically.

In Short

• Provide first-level technical support for hardware and software problems.
• Support multiple clients.
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately assign ticket urgency and impact following ITIL best practices.
• Assist clinicians with EHR usability.
• Deliver outstanding customer service through clear communication, patience, and empathy.

Requirements

• High School diploma or GED (or equivalent experience).
• Previous experience in a customer service or technical support role.
• Basic knowledge of PC operations and desktop applications.
• Strong verbal and written communication skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Openness to feedback and eagerness to learn.
• Adaptability and self-motivation in a remote work setting.

Benefits

• Mission-Driven Work: Support healthcare teams and improve patient lives through technology.
• Career Growth: We invest in your development and pay for technical certifications.
• Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO.
• Inclusive Culture: We welcome applicants of all ages and backgrounds.
• Leadership Access: Share your ideas directly with leadership, including the CEO.
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration.