Service Desk Analyst I, Tier 1 - Remote

Overview

As a Service Desk Analyst I, you will support healthcare professionals by resolving their technology and software issues over the phone, ensuring smooth operations in patient care.

In Short

• Full-time position with shifts between 6 AM and 9 PM MST.
• Must reside in New Mexico, Colorado, Arizona, or Texas.
• First line of resolution for technology issues in healthcare.
• Requires basic IT troubleshooting skills.
• Work independently while maintaining team interactions.
• Flexibility in scheduling is necessary.
• Competitive pay and benefits offered.
• Training provided for technical certifications.
• Not a sales job; no quotas necessary.
• Open to applicants of all ages and experience levels.

Requirements

• High School diploma or equivalent.
• Previous customer service experience.
• Working knowledge of PC operations.
• Excellent verbal and written communication skills.
• Ability to multi-task using multiple systems.
• Strong problem-solving skills.
• Adaptability to changing environments.
• CompTIA A+ Certification is a plus.
• Experience with Electronic Health Records (EHR) is a plus.

Benefits

• Meaningful work impacting patient care.
• Engagement with senior leaders.
• Flexibility to work remotely or in-office.
• Supportive company culture.