Technical Service Desk Analyst - Remote

Overview

The Technical Service Desk Analyst will support healthcare professionals by troubleshooting and resolving technology issues over the phone, ensuring smooth operations in patient care.

In Short

• Provide technical support for software and hardware issues.
• Assist clients via multiple ticketing systems.
• Work during weeknights and weekends.
• Maintain effective communication with customers.
• Utilize ITIL framework for ticket management.
• Work independently while collaborating with team members.
• Adapt to a dynamic work environment.
• Receive training and certification opportunities.
• Flexible scheduling required.
• No sales quotas involved.

Requirements

• High School diploma or equivalent experience.
• Prior customer service experience.
• Knowledge of PC operations and troubleshooting.
• Excellent verbal and written communication skills.
• Able to multi-task across systems.
• Strong problem-solving skills.
• Ability to adapt to changes quickly.
• CompTIA A+ Certification preferred.
• Experience with Electronic Health Records (EHR) is a plus.

Benefits

• Training for technical certifications.
• Supportive work environment focused on employee success.
• Flexible work arrangements for various lifestyles.
• Opportunity to work with a dedicated healthcare team.
• Equal opportunity employer.