Service Desk Analyst - Remote

Overview

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! This position offers a comprehensive training program to support our law firm clients.

In Short

• Remote position for Service Desk Analyst.
• Full array of benefits including health insurance and matching 401k.
• Compensation starts between $36k-$39k annually.
• Work in a fast-paced, agile, customer service-oriented environment.
• Provide technical support via phone, email, and chat.
• Collaborate with a world-class Service Desk team.
• Ability to work any days of the week.
• Proactive troubleshooting of technical issues.
• Opportunities for career advancement within the company.
• Training provided for new hires.

Requirements

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and multitasking abilities.
• Dependable team player with a collaborative mindset.
• Ability to work independently and make decisions.
• Proficiency in remote troubleshooting tools.
• Experience in a fast-paced environment.
• Ability to manage multiple priorities.
• Willingness to learn and grow within the role.
• Prolonged periods of sitting and working on a computer.

Benefits

• Comprehensive training program.
• Health insurance.
• Matching 401k.
• Flexible working hours.
• Diversity and inclusion initiatives.
• Career advancement opportunities.
• Supportive team environment.
• Remote working flexibility.
• Competitive salary.
• Equal opportunity employer.