Service Desk Analyst - Remote

Overview

As a Service Desk Analyst, you are responsible for investigating client issues, resolving level 1 problems, and maintaining client communication throughout the process.

In Short

• Work in a remote environment from home.
• Provide technical support and customer service as the first point of contact.
• Answer inbound phone calls and chats quickly.
• Collect relevant information and create support tickets accurately.
• Meet individual KPIs for performance metrics.
• Participate in rotating holidays.
• Maintain a friendly and professional attitude.
• Work independently with guidance from team leads.
• Adapt to a fast-paced work environment.
• Possess strong verbal and written communication skills.

Requirements

• 2+ years’ experience in IT Support.
• 3+ years’ experience in Customer Service roles.
• 1+ CompTIA certifications required.
• Expert knowledge of networking and business applications.
• Experience with remote support and diagnostic tools.
• Ability to multi-task effectively.
• Strong organizational skills.
• Ability to work under pressure.

Benefits

• Work from home flexibility.
• Competitive hourly wage.
• Opportunity for professional development.
• Supportive team environment.
• Participation in rotating holidays.