Senior Support Engineer - L3 - Remote

Overview

We are looking for a highly skilled Level 3 Senior Support Engineer with substantial technology experience to join our managed services provider team. This is a 100% remote position with multiple shifts available, offering flexibility and the opportunity to work from anywhere.

In Short

• Provide expert-level support to clients via phone, email, and ticketing system.
• Utilize ticketing systems to manage and document customer interactions.
• Participate in client projects and onboarding, which may require travel.
• Provide on-call support during weekends and holidays.
• Resolve most issues independently and mentor junior team members.
• Follow company-specific policies and procedures.

Requirements

• 5+ years of experience with networking technologies and Microsoft services.
• Strong understanding of Windows operating systems and Active Directory.
• Experience with scripting and automation using PowerShell.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Industry certifications such as VCP, VCAP, or VCDX are desirable.
• Self-sufficient and able to work independently in a remote environment.

Benefits

• Flexible working hours with remote work opportunities.
• Opportunity for professional growth and development.
• Supportive team environment.
• Access to company resources for remote work.