Senior Support Engineer - Remote

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation, providing technical teams flexibility with code and speed with no-code.

In Short

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution and integrations.
• Collaborate with the engineering team to resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years in a technical support or customer-facing engineering role.
• Open to participate in a paid on-call rotation for after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for explaining technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Benefits

• Competitive compensation with fair and attractive pay.
• Ownership with equity in the company.
• Work/life balance with generous vacation policies.
• Health & wellness benefits including comprehensive medical, dental, and vision plans.
• Future planning with 401(k) retirement plan.
• Financial security with disability insurance and life coverage.
• Career growth opportunities with funding for courses and events.
• A passionate team with regular hackathons.
• Remote-first work culture with team bonding activities.
• Support for open source projects with monthly funding.