Senior Support Engineer - Remote

Posted 20 hours ago

Customer Service

Full Time

USA

Overview

As a Senior Support Engineer at n8n, you will provide exceptional support to users, troubleshoot complex technical issues, and collaborate with engineering to enhance product reliability.

In Short

Provide technical support through tickets, chat, and forums.
Troubleshoot issues related to n8n workflows and integrations.
Collaborate with engineering to resolve product issues.
Create and maintain documentation and knowledge base articles.
Identify recurring issues and propose improvements.
Contribute to community support by sharing best practices.
Document troubleshooting workflows and internal playbooks.
Help improve support tooling and efficiency.
Work in a weekend or night shift schedule.
Develop expertise in low-code and AI automation.

Requirements

Strong troubleshooting and problem-solving skills.
Experience debugging APIs and integrations.
Understanding of networking fundamentals.
Experience with JavaScript, Node.js, and Docker.
Excellent written and verbal communication skills.
Passion for user support and product usability.

Benefits

Competitive compensation.
Equity ownership in the company.
Flexible work/life balance with vacation days.
Health and wellness benefits.
401(k) retirement plan with employer match.
Career growth opportunities with funding for development.
Remote-first work culture.
Monthly support for open-source projects.
Unlimited AI budget for productivity tools.
Transparent company culture.

n8n

n8n is a cutting-edge workflow automation platform that merges AI capabilities with business process automation, providing technical teams with the flexibility of code and the speed of no-code solutions. Founded in late 2019, n8n has rapidly grown to a diverse team of over 80 talented individuals and boasts an impressive annual recurring revenue growth of 3x year-over-year. With more than 400 integrations and a strong commitment to fair-code principles, n8n is transforming how businesses connect their systems and processes. The company has garnered significant recognition, including over 58,000 stars on GitHub, placing it among the top 0.0001% of projects on the platform, and was named Europe's 25th fastest-growing startup in 2024. Backed by $20 million in funding, including Sequoia's first seed investment in Germany, n8n is poised for continued success and innovation in the automation space.

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