Senior Support Engineer - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Support Engineer in North America.

This role offers the opportunity to be a key technical advocate for users of a leading AI and low-code workflow platform. You will provide expert-level support to enterprise and community users, troubleshooting complex issues, and ensuring seamless integration and execution of workflows. The position allows you to work closely with engineering teams to escalate and resolve challenges, contribute to knowledge resources, and engage with a dynamic developer community. You will help shape support standards while deepening your expertise in APIs, automation, and AI workflows. This role is ideal for technically skilled, customer-focused individuals who enjoy problem-solving in a fast-paced, collaborative, and remote-first environment.

In Short

• Provide high-quality technical support via tickets, chat, and community forums.
• Diagnose and troubleshoot issues involving workflow execution, integrations, and performance.
• Collaborate with engineering teams to resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify recurring issues and propose solutions to improve product reliability and user experience.
• Engage with the community to answer questions and share best practices.
• Participate in on-call rotations for after-hours support as required.

Requirements

• Strong technical skills and experience in support roles.
• Proficiency in troubleshooting and resolving technical issues.
• Experience with APIs and automation tools.
• Ability to create clear documentation and knowledge resources.
• Strong communication skills for community engagement.
• Customer-focused mindset with problem-solving abilities.

Benefits

• Opportunity to work in a remote-first environment.
• Engagement with a dynamic developer community.
• Chance to deepen expertise in AI and low-code platforms.
• Collaborative work with engineering teams.