Senior Support Engineer - Remote

Overview

This role offers a chance to join a dynamic and collaborative global support team, delivering technical excellence in a fast-paced, distributed software environment.

In Short

• Provide expert technical support to customers, ensuring issues are resolved within SLA commitments.
• Maintain and strengthen strong relationships with customers through effective communication and follow-up.
• Collaborate with multi-cultural, geographically distributed teams to ensure consistent service delivery.
• Continuously improve support processes and workflows for efficiency and enhanced customer experience.
• Administer and troubleshoot production environments and software systems.
• Contribute to team initiatives, such as building and delivering training materials and participating in projects.

Requirements

• Passionate about technology and problem-solving.
• Experience in customer support roles.
• Ability to work in a fast-paced, distributed environment.
• Strong communication skills.
• Experience with SaaS systems.

Benefits

• Opportunity to work with a global support team.
• Culture that values teamwork, adaptability, and innovation.
• Professional growth and development opportunities.