Senior Support Engineer - Remote

Overview

As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.

In Short

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot and solve customer technical issues using collaboration.
• Identify cases that require escalation.
• Create, maintain, and coordinate incident management requests.
• Design and implement solutions that scale support through automations.
• Participate in on-call rotation for after-hours support coverage.

Requirements

• 7+ years of hands-on technical experience in customer support or related role.
• 4+ years experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux environments.
• Experience with Kubernetes and cloud computing.
• Familiar with security frameworks or tools.

Benefits

• Opportunity to work with a fast-growing startup in cloud security.
• Freedom to think creatively and contribute to record growth.
• Collaborate with a global team protecting infrastructure for Fortune 100 companies.