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Senior Support Engineer - Remote

Posted 7 weeks ago
DevOps / Sysadmin
Full Time
Philippines

Overview

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

In Short

  • Providing remote and phone based support to customers of our US-based partner MSP
  • Supporting servers, desktops and applications within a Microsoft AD and Exchange environment
  • Delivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-3 support functions across many technologies
  • Occasional project team work to deploy solutions for customers
  • Document and log all actions into ticketing system

Requirements

  • Experience in remote support
  • Knowledge of Microsoft AD and Exchange
  • Experience with Terminal Services, VMware, Hyper-V, and Citrix
  • Ability to perform Level 1-3 support
  • Strong problem-solving skills

Benefits

  • Equal opportunity and fair treatment for all employees
  • Supportive work environment
  • Inclusive workplace culture
  • Opportunities for career growth
  • Transparency and open communication
First Focus logo

First Focus

First Focus is a dynamic company dedicated to providing exceptional financial accounting services to clients, particularly in Australia. With a focus on accuracy and efficiency, the company seeks to hire top talent in the Philippines to support its financial operations. First Focus values flexibility and work-life balance, offering hybrid work arrangements and comprehensive employee benefits, including health coverage and professional development opportunities. The company fosters a collaborative environment where employees are encouraged to contribute to continuous improvement in financial processes.

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