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IT Support Technician - Remote

Posted 1 week ago
Customer Service
Full Time
Philippines

Overview

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

In Short

  • Providing remote and phone based support to customers in Australia
  • Supporting servers, desktops and applications within Microsoft AD and Exchange environments
  • Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-2 support across many technologies
  • Working with highly experienced solutions experts to maintain best practice environments
  • Document and log all actions into ticketing system

Requirements

  • Experience in IT support roles
  • Knowledge of Microsoft Active Directory and Exchange
  • Familiarity with Terminal Services, VMware, and Citrix
  • Ability to perform Level 1-2 support
  • Strong communication skills
  • Experience with ticketing systems

Benefits

  • Equal opportunity and fair treatment for all employees
  • Supportive work environment
  • Focus on transparency and positive workplace culture
  • Opportunities for career growth
First Focus logo

First Focus

First Focus is a dynamic company dedicated to providing exceptional financial accounting services to clients, particularly in Australia. With a focus on accuracy and efficiency, the company seeks to hire top talent in the Philippines to support its financial operations. First Focus values flexibility and work-life balance, offering hybrid work arrangements and comprehensive employee benefits, including health coverage and professional development opportunities. The company fosters a collaborative environment where employees are encouraged to contribute to continuous improvement in financial processes.

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