Senior Support Engineer - Remote

Overview

As a MariaDB Senior Support Engineer, you directly interface with our customers each and every day to help their business, users and customers succeed and grow.

In Short

• Provide expert-level technical support services to worldwide customers.
• Support services range from software usage to performance tuning.
• Utilize advanced troubleshooting skills and creative problem-solving capabilities.
• Work autonomously and be self-motivated.
• Occasional work outside of regular hours to provide 24x7 support.
• Passion for helping customers succeed.
• Experience in a 24×7 support environment.
• Strong knowledge of SQL and query optimization.
• Expert knowledge of MariaDB or MySQL Server.
• Excellent written and spoken English communication skills.

Requirements

• Expert knowledge of MariaDB or MySQL Server and related tools.
• Passion for serving customers and solving technical problems.
• Experience in a 24×7 support environment.
• Strong knowledge of SQL and query optimization.
• Linux Sysadmin experience.
• Strong knowledge of database design, administration and architecture.
• In-depth knowledge of various highly available environments and technologies.
• Proficient with multiple backup solutions.
• Very strong troubleshooting and problem-solving skills.
• Experience working remotely.

Benefits

• Competitive compensation package.
• 25 days paid annual leave plus holidays.
• Stock options.
• Massive degree of flexibility and freedom.
• Collaborate with high-caliber colleagues around the world.
• Unparalleled learning and growth opportunities.
• Impact the world of technology.
• Be part of a game-changing organization.
• Encouragement of outside-the-box thinking.
• Valued empowerment.