Senior Support Engineer - Remote

Overview

As a Senior Support Engineer, you will be working in a customer-facing capacity, helping to ensure they have a seamless experience using our products and navigating any issues that arise.

In Short

• Interacting with customers to resolve technical issues.
• Meeting or exceeding customer expectations on response quality.
• Taking end-to-end ownership of assigned customer issues.
• Communicating with customers via online support tools and calls.
• Collaborating with internal teams for issue resolution.
• Documenting bugs and providing feedback for improvements.
• Ensuring compliance with best practices and standards.
• Participating in on-call rosters and weekend coverage.
• Helping team members with knowledge sharing.
• Building knowledge of the product/service.

Requirements

• Minimum of 5 years of related experience.
• Excellent verbal and written communication skills.
• Strong troubleshooting skills.
• Experience with Linux, Unix, and Windows Server OS.
• Knowledge of HTTP, SSL, and networking protocols.
• Familiarity with Java and web servers.
• Experience with cloud services like AWS and Azure.
• Knowledge of DevOps tools like Docker and Kubernetes.
• Understanding of databases and programming languages.
• Ability to work collaboratively in a team environment.

Benefits

• Generous PTO and holiday schedule.
• Parental leave.
• Progressive healthcare options.
• Retirement programs.
• Education reimbursement opportunities.
• Commuter offset for specific locations.