Senior Support Engineer - Remote

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders.

In Short

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role.
• Open to participate in a paid on-call rotation to provide after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Benefits

• Work/life balance with 15 days of vacation, 8 sick days, plus public holidays.
• Ownership with equity in the company.
• Career growth opportunities with €1K per year for courses and coaching.
• A passionate team with regular hackathons.
• Remote-first work environment with team off-sites.
• Transparency in company operations.
• Support for open source projects with $100 per month.
• Comprehensive health and wellness plans.
• Financial security with disability insurance and retirement plans.