Senior Support Engineer - Remote

Overview

Fullscript is changing healthcare by providing a platform that supports healthcare practitioners and patients with evidence-based health solutions.

In Short

• Hiring a Senior Support Engineer to bridge Technical Support and Engineering.
• Work closely with Customer Support, Engineering, and Product teams.
• Improve the support experience for customers and agents.
• Focus on solving complex technical issues.
• Optimize workflows to enhance customer support.
• Contribute to building solutions that improve support processes.
• Join a team dedicated to making healthcare connected and complete.
• Support over 100,000 healthcare practitioners.
• Help 10 million patients receive better healthcare support.
• Be part of a mission-driven organization.

Requirements

• Experience in Technical Support and Engineering.
• Strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Experience in optimizing workflows.
• Passion for improving customer support experiences.
• Technical proficiency relevant to the role.
• Excellent communication skills.
• Ability to handle complex technical issues.
• Experience in healthcare technology is a plus.
• Commitment to the mission of improving healthcare.

Benefits

• Opportunity to make a significant impact in healthcare.
• Work in a mission-driven environment.
• Collaborate with talented professionals.
• Access to professional development opportunities.
• Flexible work environment.
• Competitive salary and benefits package.
• Supportive company culture.
• Engagement in innovative projects.
• Contribute to a connected healthcare system.
• Be part of a growing organization.