Support Engineering Team Lead - Remote

Overview

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.

In Short

• Lead a support engineering team to ensure high-quality operations.
• Own execution and drive consistency in support processes.
• Monitor queue health and manage ticket resolutions.
• Facilitate team meetings and track performance metrics.
• Onboard new team members and ensure coverage management.
• Conduct QA checks and improve customer satisfaction.
• Collaborate with cross-functional teams for operational excellence.
• Foster a proactive communication culture within the team.
• Utilize data to drive decisions and improvements.
• Empower team members through mentorship and support.

Requirements

• Hands-on experience in a technical support or support engineering role.
• Comfortable debugging integrations, APIs, or workflows.
• Strong operational ownership and accountability.
• Ability to escalate issues effectively.
• Proven problem-solving skills and team leadership experience.
• Excellent execution and organizational skills.
• Strong communication and interpersonal skills.
• Proactive in customer communication and follow-ups.
• Empathetic leadership style.
• Experience with automation or AI is a plus.

Benefits

• Competitive compensation and equity options.
• Generous vacation policy and work/life balance.
• Health and wellness benefits, including medical coverage.
• 401(k) retirement plan with employer match.
• Career growth support with a budget for learning resources.
• Remote-first work environment with team bonding opportunities.
• Monthly budget to support open-source projects.
• Unlimited AI budget for productivity tools.
• Transparency in company operations.