Senior Support Engineer - Remote

Overview

As a Senior Support Engineer, you will provide high-level support to clients using cutting-edge database solutions, helping troubleshoot and optimize their environments.

In Short

• Provide expert-level technical support for database products.
• Troubleshoot and resolve customer issues related to performance and reliability.
• Assist clients with database best practices and upgrades.
• Manage and resolve support cases efficiently.
• Collaborate with engineering and product teams.
• Contribute to internal documentation and knowledge sharing.
• Participate in on-call rotations for 24/7 support coverage.

Requirements

• Strong technical background in database solutions.
• Experience in troubleshooting and customer support.
• Familiarity with cloud and container platforms.
• Excellent communication skills.
• Ability to work collaboratively with teams.
• Willingness to participate in on-call support.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative and innovative work environment.
• Flexibility in work arrangements.
• Professional development opportunities.