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Senior Support Engineer - Remote

Posted 4 days ago
Customer Service
Full Time
Worldwide
$84,100 - $111,300/year

Overview

As a Senior Support Engineer at Blueprint, you will be part of a team dedicated to delivering exceptional service and solving complex technical issues for our customers.

In Short

  • Serve as the final point of escalation for advanced technical support.
  • Provide support to IT professionals, developers, and executive management.
  • Take ownership of customer support experiences.
  • Drive customer success with the Azure platform.
  • Offer best practice recommendations for Azure resources.
  • Articulate recommendations to technical and leadership audiences.
  • Navigate complex customer events and understand requirements.

Requirements

  • Fluent in English (reading, writing, speaking).
  • Minimum 3 years in a customer-facing support role.
  • At least 2 years with SQL Server or similar database.
  • Knowledge of performance tuning and T-SQL.
  • Experience in capacity planning for SQL Server.
  • Ability to meet security screening requirements.
  • Industry experience with Microsoft Server products and cloud solutions.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible Spending Account.
  • 401k program.
  • Competitive PTO offerings.
  • Parental Leave.
  • Opportunities for professional growth and development.

O.E.P

Only External Postings

Blueprint Technologies, LLC is a technology solutions firm based in Bellevue, Washington, with a significant presence across the United States. The company is dedicated to solving complex problems through innovative technology, leveraging the diverse skills and experiences of its team members. Blueprint focuses on helping organizations unlock value from their existing assets by creating new revenue streams and business opportunities. The company fosters a collaborative and dynamic work environment, encouraging unique perspectives and professional growth across various teams, including product development and data science.

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