Senior Support Engineer - Remote

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders.

In Short

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support).
• Open to participate in a paid on-call rotation to provide after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.
• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance 🏖️ – We work hard but ensure you have time to recharge.
• Health & wellness 🩺 – Comprehensive medical, dental, and vision plans.
• Future planning 💰 – 401(k) retirement plan.
• Financial security 🛡️ – Short-term & long-term disability insurance, life & AD&D coverage.
• Career growth 📈 – You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching.
• A passionate team 🤩 – Regular hackathons to build with our product.
• Remote-first 🌏 – Team works remotely across Europe.
• Giving back 🤝 – $100 per month to support projects you care about.