Senior Support Engineer - Remote

Overview

n8n is the open workflow orchestration platform built for the new era of AI, providing technical teams the freedom of code with the speed of no-code.

In Short

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role.
• Open to participate in a paid on-call rotation to provide after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Benefits

• Competitive compensation.
• Ownership with equity.
• Work/life balance with vacation days.
• Health & wellness benefits.
• Future planning with retirement plans.
• Financial security with insurance coverage.
• Career growth opportunities with a budget for skill development.
• A passionate team culture with regular hackathons.
• Remote-first work environment.
• Support for open source projects.
• AI enablement budget for productivity tools.
• Transparent company culture.
• An ambitious but kind workplace culture.