Customer Success Lead - Remote

Overview

As a Customer Success Lead at n8n, you will manage the EMEA Customer Success Managers and play a critical role in developing processes and strategies to ensure customer satisfaction and retention.

In Short

• Lead a team of Customer Success Managers in EMEA.
• Design and implement customer success strategies and processes.
• Collaborate with Sales, Product, and Support teams.
• Develop a deep understanding of customer needs and success drivers.
• Establish operating rhythms and performance metrics.
• Foster a culture of continuous improvement and feedback.
• Support high-touch customer interactions and relationship building.
• Drive team productivity through automation and scalable practices.
• Manage stakeholder communication and advocacy for customer needs.
• Participate in the growth and development of the Customer Success function.

Requirements

• 2+ years of people management experience.
• 10+ years in Customer Success or related roles.
• Proven ability to collaborate cross-functionally.
• Experience in the tech industry.
• Bachelor’s degree or higher, preferably in a technical field.
• Experience leading remote teams is a plus.
• Familiarity with AI and automation tools is advantageous.
• Comfortable in fast-paced, high-growth environments.

Benefits

• Competitive compensation and equity options.
• Generous vacation policy and work/life balance.
• Health and wellness benefits tailored to local norms.
• Career growth opportunities with a budget for professional development.
• Remote-first work culture with regular team bonding activities.
• Support for open source projects and AI enablement tools.
• Transparency in company operations and culture.