Customer Success Lead - Remote

Overview

As a Customer Success Lead at n8n, you will lead the US Customer Success Managers to ensure our customers achieve maximum value from our automation platform.

In Short

• Lead and develop a team of Customer Success Managers.
• Design processes and playbooks for customer engagement.
• Collaborate with Sales, Product, and Support teams.
• Ensure customer satisfaction and retention.
• Utilize data to improve performance and drive value.
• Attract and empower top talent for the team.
• Establish operational excellence and visibility.
• Communicate effectively with stakeholders.
• Foster a culture of creativity and impact.
• Work in a remote-first environment with a focus on team bonding.

Requirements

• 2+ years of people management experience.
• 10+ years in Customer Success or related roles.
• Strong cross-functional collaboration skills.
• Experience in the tech industry.
• Bachelor’s degree in a technical field preferred.

Benefits

• Competitive compensation and equity options.
• 30 vacation days in Europe; 15 vacation days in the US.
• Health and wellness benefits, including medical coverage.
• 401(k) retirement plan with employer match in the US.
• Annual budget for professional development.
• Remote-first culture with regular off-site events.
• Monthly budget for supporting open source projects.
• Unlimited AI budget for productivity tools.
• Transparent company culture with high employee satisfaction.
• Inclusive and diverse work environment.