Customer Success Lead - Remote

Overview

Doctify is a global HealthTech leader building the largest global network of validated healthcare providers and experts, aiming to help millions of patients find the right doctor or clinic.

In Short

• Lead and manage a high-performing customer success team.
• Own a portfolio of enterprise customers to maximize product adoption.
• Collaborate with Sales, Product, Marketing, and Support teams.
• Refine success motions and customer lifecycle touchpoints.
• Set and drive quarterly Customer Success strategy and goals.
• Understand drivers of churn and expansion.
• Coach and mentor Account Managers.
• Handle complex customer challenges and escalations.
• Natural communication and leadership skills.
• Experience in a startup environment.

Requirements

• 4 years of Customer Success or Account Management experience.
• Experience managing commercial and adoption targets.
• Knowledge of Salesforce, Gainsight, and Metabase.
• Confidence in data-driven decision-making.
• Track record of collaboration with Sales and Customer Success leaders.
• Ability to challenge leadership with best practices.
• Experience in handling customer escalations.
• Excellent relationship management skills.

Benefits

• 28 days annual leave, earning up to 30 days with tenure.
• 2 weeks of remote work annually.
• Hybrid working model.
• Enhanced Parental Leave.
• 2 weeks Peternity Leave.
• Medicash health cash plan.
• Competitive compensation with commission.
• 3-month onboarding experience.
• Ongoing learning and professional development.
• Employee referral bonus of £700 per hire.