Customer Success Lead - Remote

Overview

The Customer Success Lead at Trial Library, Inc. will be responsible for enhancing customer relationships and ensuring successful onboarding and use of the Trial Library platform for healthcare providers.

In Short

• Work closely with the CEO and operations team to support providers.
• Own the onboarding process for new customers.
• Build strong relationships with physician practices.
• Track customer progress through the sales cycle.
• Bridge the gap between sales and customer support.
• Drive provider engagement and adoption of the platform.
• Maintain up-to-date knowledge of opportunities.
• Develop best practice workflows for platform adoption.
• Manage Provider inquiries and troubleshooting.
• Demonstrate empathy and understanding of provider needs.

Requirements

• 5+ years of experience in healthcare-related customer success.
• Metrics-focused experience in customer success roles.
• Open to travel for on-site visits and meetings.
• General understanding of healthcare and clinical trials.
• Strong communication and influencing skills.
• Analytical approach to driving customer success.
• Agile and adaptable to changing needs.
• Ability to manage a CRM effectively.
• Demonstrated autonomy in engaging Providers.
• Ability to resolve issues proactively.

Benefits

• Opportunity to make a significant impact in healthcare.
• Work in a diverse and inclusive team.
• Remote work flexibility.
• Engage in meaningful work that promotes health equity.
• Professional development opportunities.