Customer Success Lead - Remote

Overview

Synthflow is redefining how businesses automate conversations using AI-native voice agents. Our platform allows companies to deploy natural-sounding, production-ready AI agents in minutes - not months - transforming customer support, lead qualification, and more.

In Short

• Lead and coach a team of 5 Customer Success Managers (CSMs).
• Scale the Customer Success function and hire new team members.
• Build dashboards and own metrics for customer success and product usage.
• Partner with Product to provide actionable insights from customer feedback.
• Own the post-sales funnel including onboarding, adoption, renewal, and expansion.
• Act as the strategic point of contact for key enterprise accounts.
• Expertly debug issues across various logs and systems.
• Report directly to the Founder.

Requirements

• 5+ years in Customer Success or Account Management with 2+ years leading teams.
• Experience in B2B SaaS, preferably with AI or data products.
• Experience working with enterprise customers in a fast-paced environment.
• Strong communication skills at the enterprise-executive level.
• Passionate about customer experience and building partnerships.
• Startup mindset with a bias for action and adaptability.

Benefits

• Work on a category-defining product with huge market potential.
• Be part of a small, high-ownership team and collaborate closely with founders.
• Fully remote team with flexible working hours.
• Competitive compensation and meaningful equity.
• Backed by top-tier investors in AI and SaaS.