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Customer Success Lead - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The Customer Success Lead at Abby Care is responsible for guiding families through their care journey, ensuring they feel confident and supported while navigating the complexities of home-based care.

In Short

  • Lead the Family Care Journey from onboarding to ongoing engagement.
  • Empower and uplift families, acting as a compassionate guide.
  • Support families through onboarding, training, and Medicaid certification.
  • Provide consistent support and accountability through proactive check-ins.
  • Foster community and connection through caregiver events.
  • Ensure accurate documentation and communication across teams.

Requirements

  • Fluency in English.
  • Associate or Bachelor’s degree required.
  • Proficiency in Salesforce.
  • 3+ years of experience in customer support or similar roles.
  • Ability to communicate with empathy and clarity.
  • Strong organizational skills and attention to detail.

Benefits

  • Competitive compensation packages.
  • Generous paid time off and holidays.
  • Team bonding activities and annual retreats.
  • Company-issued laptop for role support.
  • Opportunities for growth and leadership development.
Abby Care logo

Abby Care

Abby Care is a transformative healthcare company dedicated to redefining care for underserved families, particularly those with low incomes. Operating in stealth mode, Abby Care leverages innovative technology and a unique care model to address the challenges faced by vulnerable populations in accessing quality healthcare. Founded by an individual with personal experience in the Medicaid system, the company is committed to empowering families through a supportive community and comprehensive training. With strong backing from prominent investors and a focus on growth, Abby Care fosters a fast-paced, compassionate work environment that values determination, empathy, and collaboration.

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