Senior Support Engineer - Remote

Overview

uMotif is seeking a Senior Support Engineer to join our Customer Support team and help deliver reliable, high-quality support for users of the uMotif clinical trial platform.

In Short

• Provide day-to-day technical support for the uMotif clinical trial data capture platform.
• Investigate, triage, and resolve technical issues using Jira Service Management.
• Collaborate with engineering, product, and clinical operations teams.
• Maintain clear and accurate documentation of support interactions.
• Support ongoing clinical trials by troubleshooting user and system issues.
• Perform data reconciliation between uMotif captured data and external systems.
• Manage provisioning and configuration of clinical trial devices.
• Identify opportunities to improve support processes and automation.
• Contribute to the adoption of AI tools to enhance support efficiency.
• Help develop internal tooling or scripts where appropriate.

Requirements

• 5+ years’ experience in Clinical Trials or digital health systems.
• Strong SQL/database experience including data extraction and analysis.
• Experience supporting data capture or clinical trial platforms.
• Strong troubleshooting and analytical skills.
• Experience with ticketing/support systems such as Jira.
• Excellent written and verbal communication skills.
• Comfortable interacting with healthcare professionals.
• Understanding of data protection and regulatory requirements.

Benefits

• Unlimited Paid Time Off.
• 401(k) Retirement Plan contribution.
• Majority company funded benefits package.
• Life and AD&D Insurance fully covered.
• Remote working solutions.
• Work From Home allowance.