Senior Support Engineer - Remote

Overview

As a Senior Support Engineer at n8n, you will ensure all users, from enterprise customers to community members, receive a best-in-class support experience while developing knowledge in the low code and AI landscape.

In Short

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role.
• Open to participate in a paid on-call rotation for after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Benefits

• Competitive compensation with fair and attractive pay.
• Ownership through equity in the company.
• Work/life balance with generous vacation days.
• Health and wellness benefits according to local country norms.
• Pension contributions according to local country norms.
• Career growth opportunities with a budget for courses and events.
• Remote-first work culture with team bonding activities.
• Support for open-source projects with a monthly budget.
• Transparency in company operations and culture.