Service Desk Analyst - Remote

Overview

The Service Desk Analyst provides technical support and assistance to customers remotely, ensuring client satisfaction and resolving issues on first contact.

In Short

• First point of contact for customers seeking technical assistance via phone, chat, and email.
• Experience in Core IT Support, addressing clients worldwide.
• Troubleshooting and configuring desktop hardware and peripherals.
• Ability to work in a team and communicate effectively through chat systems.
• Knowledge of computer operating systems, hardware diagnosis, and software troubleshooting.
• Experience in a fast-paced environment.
• Strong customer service experience and excellent communication skills.
• Ability to multitask and perform tasks within SLAs.
• Real-time ticket creation and documentation.
• Escalate unresolved issues to the next level of support personnel.

Requirements

• 0-6 months experience in IT Support.
• BSc (IT, Computer) or equivalent degree.
• Ability to diagnose and resolve basic technical issues quickly.
• Good understanding of computer systems and tech products.
• 24/7 rotational shift availability.

Benefits

• Comprehensive benefits package including medical insurance and life cover.
• Flexible leave policy.
• Competitive compensation based on performance.
• Supportive and collaborative work culture.