Software Solutions Advisor - Remote

Overview

The Software Solutions Advisor (SSA) is a strategic software advisor dedicated to helping Mid-Market and strategic SMB customers achieve meaningful business outcomes through the effective adoption, optimization, and lifecycle management of modern software solutions.

In Short

• Engage customers to define strategic business outcomes and build a tailored Software Success Plan.
• Drive customers through the LAER framework to ensure continuous value realization.
• Conduct proactive touchpoints to evaluate health, usage, and optimization opportunities.
• Facilitate business reviews and workshops to ensure customers stay on track.
• Serve as a subject matter expert in software licensing and subscription models.
• Evaluate customer environments to provide options for optimization and modernization.
• Support customers through software lifecycle events including onboarding and renewals.
• Proactively manage assigned renewals, initiating engagement before expiration.
• Work collaboratively with regional Account Managers on software advisory.
• Maintain accurate documentation of activities and customer interactions.

Requirements

• 3+ years of experience in software licensing or related advisory role.
• Demonstrated success providing customer-facing support.
• Solid understanding of IT infrastructure and cloud services.
• Strong written and verbal communication skills.
• Ability to connect licensing strategy with business outcomes.
• Exceptional communication and consultative skills.
• Strong problem-solving and negotiation capabilities.
• Ability to manage multiple accounts and strategic initiatives.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance options.
• 401(k) plan with matching provision.
• Paid time off and personal sick leave.
• Supportive and collaborative work culture.