Client Success Manager - Remote

Overview

The Client Success Manager is responsible for providing technical support and assistance to customers remotely, ensuring client satisfaction and resolving customer issues effectively.

In Short

• Provide technical support & assistance to customers remotely.
• Ensure client satisfaction and resolve issues at first contact.
• Process quotes and orders accurately and timely.
• Monitor open orders and expedite as necessary.
• Communicate effectively with clients and internal teams.
• Generate reports for clients or sales management.
• Manage inventory levels and ensure timely depletion.
• Meet or exceed client Service Level Agreements (SLAs).
• Assume account responsibilities in the absence of the Account Manager.
• Facilitate returns and manage them to closure.

Requirements

• 3+ years of experience in customer service or account management.
• Proficient in sales management software and CRMs.
• Ability to thrive in a dynamic work environment.
• Strong communication and problem-solving skills.
• Experience in B2B sales is a plus.

Benefits

• Comprehensive benefits package including medical insurance.
• Flexible leave policy.
• Performance-based rewards.
• Collaborative work culture.
• Opportunities for career growth in IT innovation.