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Client Success Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide
$60,000 - $75,000/year

Overview

The Client Success Manager serves as a trusted advisor, ensuring client satisfaction, supporting retention, and alignment with business objectives. This role combines operational relationship management and coordination, to play a key role in delivering measurable outcomes.

In Short

  • Manage day-to-day client success KPIs within assigned client base.
  • Participate in client onboarding and training.
  • Act as an operational advocate during escalations.
  • Monitor performance metrics and provide actionable insights.
  • Partner with Service Delivery and Retention teams.
  • This role is not responsible for sales but partners with account management.

Requirements

  • 5+ years in client success or technical program management.
  • Strong communication, analytical, and problem-solving skills.
  • Familiarity with ServiceNow, Salesforce, and Microsoft Office.
  • 4-year college degree or equivalent experience.

Benefits

  • Competitive salary based on skills and experience.
  • Bonus eligibility.
  • Opportunities for professional growth.
  • Work with a global team of experts.
Thrive logo

Thrive

Thrive is an innovative technology solutions provider based in the US, specializing in Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. The company prides itself on its unique corporate culture, engineering talent, and customer-centric approach, which sets it apart in the industry. Thrive is dedicated to fostering a work environment that encourages personal and professional growth, where employees are motivated to develop valuable skills and pursue fulfilling careers. The company seeks ambitious individuals who thrive in a dynamic, collaborative setting and are eager to contribute to delivering top-notch IT support to a diverse range of clients.

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