Client Success Manager - Remote

Overview

The Client Success Manager will oversee a subset of SMB and mid-market clients as the primary relationship manager, providing strategic and tactical guidance while ensuring client engagement standards are met.

In Short

• Oversee client relationships for SMB and mid-market clients.
• Provide strategic guidance and oversight of technology systems.
• Develop and manage technology roadmaps.
• Participate in solution discussions and ensure operational excellence.
• Act as the sole point of contact for assigned clients.
• Track client opportunities and maintain CRM records.
• Coordinate client service team efforts.
• Engage in sales activities and proposal writing.
• Provide exceptional support to clients.
• Expected travel to client sites approximately 10-15% of the time.

Requirements

• 7+ years of experience in IT service delivery.
• 3+ years managing client relationships in an IT MSP environment.
• Strong relationship-building skills with C-suite stakeholders.
• Bachelor’s degree in a related field.
• Strong understanding of IT service management frameworks.
• Relevant IT certifications preferred.
• Willingness to travel to client sites.
• Excellent communication and customer service skills.
• Experience in a dynamic IT environment.
• Familiarity with various IT technologies.

Benefits

• Unlimited vacation policy.
• Significant 401k contributions.
• Opportunities for personal development.
• Competitive compensation based on performance.
• Supportive and collaborative team culture.